The following privacy notice will provide you with information on how we collect (and process) your personal data through your use of this website.
WHAT PERSONAL DATA WE COLLECT AND HOW WE COLLECT IT
We may collect personal data such as:
Your name, address, phone number, email address, business name, financial details (such as bank account number, PayPal address and other such payment gateways).
Any other personal details or information that you directly and personally provide to us.
Various technical data to help us understand how you use our website, such as your IP address, your login data, what browser and what devices you use to access our website, time zone settings, the number of times you visit our website and the length of those visits, what pages you visit and what navigation paths you use.
Your communication and marketing preferences.
We collect this data:
When you contact us using a form on our website, sending us a direct email or a message on social media.
When you take part in a competition or complete one of our surveys.
When you post this information on our website or social media accounts, for example creating an account or leaving a comment.
We may receive certain data from third parties, for example analytics providers such as Google and Facebook (based outside the EU) and other providers of technical and payment services or fraud detection agencies.
We do not collect any sensitive data pertaining to your racial or ethnic makeup, political stances, philosophical or religious beliefs, sexual orientation, nor information about your health or criminal offences or convictions.
HOW WE USE YOUR PERSONAL DATA
We use your data to:
Enable you to purchase our services and to use the features of our website
Enable us to process and keep a record of your orders.
Enable us to respond to your inquiries and to keep records of any communications between us.
Send you communications relating to our website and the service that we provide to you; for example, important updates/enhancements on the website, changes to our Terms and Conditions, invitations to enter promotions such as prize draws, competitions or giveaways or to complete surveys.
Analyse and monitor your use of our website.
Understand the effectiveness of our marketing campaigns.
Manage and protect our website and our business.
Comply with any legal obligations we may be subject to, or as required by any relevant authorities.
We may email you from time to time in order to check that the data we have for you is accurate and current.
OUR LAWFUL GROUNDS FOR PROCESSING YOUR PERSONAL DATA
In accordance with the General Data Protection Regulation (GDPR), our lawful grounds for processing your personal data are:
In relation to Customer Data that we have acquired when you placed an order, the processing is necessary to fulfill that order, to inform you about updates to our product / service, to keep records of the contract between us, and for our legitimate interests in establishing, pursuing or defending legal claims.
In relation to Prospect Data that we have acquired when you sent us an inquiry (via any method as described above) or signed up to receive or make use of our free resources, and that we process in order to reply to your communications, to send you or enable you to use said resources, and to keep relevant records, you have given consent to the processing to enable us to send you or give you access to the free resource, and it is in our legitimate interests to reply to your communications and to keep records for our business.
In relation to Marketing Data that we have acquired when you gave us permission to send you information about our products and services, invitations to take part in promotions such as prize draws, competitions and giveaways, and to deliver relevant website content and advertisements to you, the processing is necessary for our legitimate interests in measuring and understanding the effectiveness of our marketing campaigns, in studying how our customers use our products and services, in order to improve said products and services, grow our business and develop our marketing strategy.
In relation to Technical Data that we process (to analyse your use of our website, deliver relevant website content and advertisements to our users and customers, understand the effectiveness of our advertising campaigns, and administer and protect our website and business), the processing is necessary for our legitimate interests in properly administering our website and our business, in growing our business and in deciding our marketing strategies.
In relation to your personal data that we process in order to comply with legal requirements (or as required by a governmental authority), the processing is necessary for compliance with legal obligations to which we may be subject.
In relation to keeping records, this processing is either necessary for compliance with legal obligations that we may be subject to, or for our legitimate interests in defending, pursuing or establishing legal claims.
Our lawful ground of processing your personal data in order to send you marketing communications is either your consent, or our legitimate interests in growing our business.
We may send you email marketing communications if you requested information about or purchased our goods or services or if you agreed to receive marketing communications and you have not opted out of receiving such communications.
You can request that we stop sending you marketing messages at any time, either by contacting us directly, or by using the unsubscribe button at the bottom of any of our emails.
If you are a limited company, we may send you marketing emails without your consent, but you can opt out of receiving such emails at any time.
Please note that opting out of receiving marketing communications does not apply to personal data provided as a result of transactions such as purchases.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with third parties such as IT and system administration services providers, professional advisers such as lawyers, accountants and auditors, governmental authorities (that require us to report processing activities or disclose your personal data), fraud prevention agencies, or third parties to whom we may sell or transfer part or all of our business.
These third parties are expected to respect the security of your personal data and to treat it in accordance with any current and applicable law. These third parties are only allowed to process your personal data for specified purposes.
DATA RETENTION AND SECURITY
We only retain your personal data for as long as it is necessary in order to fulfil the purposes for which we collected it; this includes satisfying any accounting, reporting or legal requirements.
Please note that for tax purposes for example, the law requires us to keep basic information (such as contact, identity, financial and transaction data) about our customers for several years after they stop being customers.
In some instances, we may anonymise your personal data for statistical or research purposes. In these cases, we may use this information indefinitely, without further notice to you.
We have security measures in place to prevent your personal data from being accessed, used or disclosed without authorisation. We only allow employees or partners who have a business need to access your personal data to do so and must keep it confidential. In case of a suspected personal data breach we will notify you if we are legally required to do so.
YOUR LEGAL RIGHTS
Under data protection laws, you have rights in relation to your personal data and you can learn about these here: https://www.eugdpr.org/.
Please contact us if you wish to exercise any of these rights. We strive to respond to all legitimate requests within 30 days. If your request is particularly complex, or if you make various requests, it may take us longer than this. We will notify you if this is likely to happen.
There is no fee involved to exercise any these rights. However, we may charge a reasonable administration fee if your request is unfounded or repetitive, or we may refuse to comply with your request if we have legal grounds to do so.
We may need to request specific information from you to enable us to confirm your identity, and to ensure you have the right to access your personal data. This is simply a security measure to enable us to ensure that personal data is not disclosed to someone who has no right to receive it.