Terms and Conditions
When you make your website live and start paying for hosting, and/or register a domain name, you will be invoiced by them directly. Their fees are charged in New Zealand dollars.
The following Terms & Conditions apply if you engage us (DCS Ltd, T/A Free DIY Websites, a VAT registered company based in Europe) to provide services to you such as training, support, design work (photography editing, logo creation) or website development.
1. Web Development or Logo Design Work
1.1. If you ask us to develop your website for you (instead of using the free DIY option), the quote we provide you with (once you have explained your requirements to us) will include 2 rounds of revisions after the first draft.
1.1.1. The term "Revisions" is defined as modification / deletion of existing content (i.e. text / images and things like colours and font size, the order the pages appear in, and other such changes). It does not mean a complete redesign of the website, major changes that affect the look or functionality of the whole site, addition of new content or significant changes to the text or images. Any such major changes to the original design will be considered to be new / additional work that would not have been budgeted for in our initial estimate. Any extra work beyond what is covered by the initial estimate will be charged at our normal hourly rate. No fees are charged without your prior agreement.1.1.2. For logo design work, the price includes 3 draft concepts in the first round. From these 3 concepts you would choose one for us to develop further. In the second round we would present 3 different variations of your chosen concept (fonts, colours). You are then entitled to an extra 3 rounds of modifications to achieve the final look.
1.2.1. Preparation, copywriting or proofreading of content.1.2.2. Images (photo sourcing / digital manipulation work).1.2.3. Training on updating your website (but we will provide support if you find a hole in our Tutorials section).
1.3. If you would like help with any of the above, we can provide you with a separate quote for the work.
2.1. These Fees relate to the provision of support, design or development services. They are separate from hosting and domain registration/renewal fees. Any Fees paid towards the former cannot be used to purchase the latter (nor viceversa), neither in full nor in part.
2.2. Our standard hourly rate is €50 (Euro). You can find a currency converter here: http://www.xe.com. VAT at the rate of 20% might be chargeable on top, depending on the customer's location and tax status.
2.3. We offer discounted rates (20% off our standard rate) to registered charities and non-profit organisations, provided they do not have any paid staff.
2.4. Our fee is calculated in 30 minute units, with part of a unit charged as a full unit.
2.5. No fees will be charged without prior agreement.
2.6. For smaller jobs, a minimum of 2 hours must be purchased. This time can be used in one go, or on different sessions for different services. Any unused time will expire after 12 months and is non refundable.
2.7. If you request a refund of any unused time, we will deduct any bank transfer (or equivalent) fees we incur.
2.8. For larger jobs (over €500), we may agree to split the fees as follows:
2.8.1. A deposit of 50% to be paid in advance and before any work commences. This fee is non refundable.
2.8.2. At the completion of the first draft stage, you may cancel without incurring further expense. Payment of the remaining 50% is required once you authorise us to complete the job.
2.9. Any expenses, disbursements & legal costs incurred in the enforcement of any rights contained in this contract shall be paid by you, including but not limited to any solicitor's fees, debt collection agency fees and court costs.
3. Technical Support
3.1. We will answer common support questions by email and aim to respond within 1 business day. Please allow for time zone differences - you can see what time of the day it is for us on our Contact page (we are usually on European time).
3.2. We ask that you respect a "reasonable use policy" of 20 minutes in total in any calendar month. The answers to most common questions can be found in our Tutorials section, please check these before contacting us.
3.3. If you ask a lot of questions that are complex to answer, or have not completed our online tutorials, then we will suggest that we arrange a time for training via Skype, which would incur a fee as per Clause 2 above.
3.4. For any reported bug, you must provide the browser type (i.e. Chrome, Firefox, Internet Explorer), website address, page title, and required steps to reproduce the bug. We will not investigate your problem until we have received that information. If we determine that the problem was caused by human error on your part, rather than system failure, you agree to pay for any fees incurred whilst investigating said problem.
4. Intellectual Property
4.1. It is your responsibility to ensure that any text and/or images you provide us do not breach somebody else's copyright. Should any legal issues or claims (including for defamation, trade liable, intellectual property infringement or otherwise) arise from use of any text and/or images, you agree to protect, defend and hold us harmless from any and all liability, claims, losses, costs or other harm howsoever arising that we might suffer, including to indemnify us for all costs we might incur to deal with such claims.
5.1. We may send you occasional emails if you have provided your email address to us via our website, requested a quote, started a free trial or made a purchase. You may unsubscribe at anytime.
5.2. If you are a customer hosting a live website, we may need to send you messages where we have important information to disclose to you regarding changes to our account processes, terms and conditions, services, or regarding your account or website. You cannot unsubscribe from such messages as they form an integral part of our business relationship with you.
6.1. We will not share your personal information with any other person, company or government agency, unless required by law or by a court order. You understand that we will will cooperate with communications providers, law enforcement or any other Government or regulatory agency fully, without regard to harm or consequences doing so might have for you. You expressly authorise us to do so and you agree not to take any action of any kind against us based directly or indirectly on such cooperation.
7. Warranties and Liabilities
7.1. We provide basic industry standard SEO (Search Engine Optimisation) as part of our web developing services. Our time does not include any training as to the methodologies we use. Our aim is to ensure your chosen pages are listed in the relevant search results for the keywords you choose, but we do not guarantee position. The term "listed" does not mean top 10, it means anywhere in the relevant search results.
7.2. In any event where we are found in error, any remuneration will be limited to the value of the relevant invoice. Remuneration will be limited to credits and will not be paid in cash.
8.1. We reserve the right to review these Terms & Conditions at any time and from time to time. Any change will take effect from the date on which we communicate it to you. Your continued use of our services shall be deemed to constitute acceptance by you of any changes.
These Terms & Conditions were last modified on 27 July 2017.